Policy

  1. Privacy Policy

    This policy covers how we use your personal information. We strive to undertake strict measures to protect your personal information. Any personal information received will only be used to fill your order and to communicate with you about announcements, new arrivals and promotions, at our website. We will not sell or redistribute your information to anyone. Any information you provide will be governed by this privacy policy and our terms and conditions.


  2. Returns and Exchange

    Return and Exchange is only applicable if product is damaged upon arrival. We strive to provide you with as much detail as you need to make an informed purchase, so we offer you accurate measurements, information and multiple views of each outfit. There are no cancellations. All orders placed on the website will be processed once you complete the checkout process. However, we’ll do our best to accommodate you if you need to make changes. Exchange and return requests will only be entertained within 5 days of delivery date. All shipping charges incurred must be paid by the customer. All sales are final, no return, exchange, price adjustments or cancellations are possible therefore we request you to be extremely careful in deciding your size. We are more than welcome to assist you to determine your size so please do get in touch with us on our social media handles in case you need any assistance.


  3. Cancellation:

    All orders can only be cancelled with 24 hrs of order placement.


  4. Shipping and Handling

    We ship worldwide to cater to bring you unparalleled couture experience, no matter where you live. We take all the necessary measures will ensure that your product reaches you safely.


  5. Nationwide delivery

    Order our intricately crafted pieces from anywhere in Pakistan. We deliver nationwide. Local orders will be delivered within a minimum of 10 shipping/business days after placing an order, unless stated otherwise. Shipping charges for nationwide orders are PKR 400/Kg.


  6. International Orders

    The quality and the local craftsmen ship from back home is truly an unprecedented and unique treasure. Our foreign clients can now shop from Hinna Mansoor from every corner of the world. International orders will be processed and shipped within a minimum 3 shipping/business weeks. International shipping rates are based on the total weight of your shipment and the destination. International shipments are also subject to import and custom duties which will be levied on your package once it reaches the destination. These charges are the sole responsibility of the recipient (Please note: orders can be delayed due to unforeseen circumstances).


  7. Pricing Information

    Please note that the prices of our products remain subject to change and can increase or decrease at any point in time due to prevailing circumstances without any explanation owed to our customers. The brand will not be held responsible for pricing policies in any way.


  8. Pricing Information

    Please note that the prices of our products remain subject to change and can increase or decrease at any point in time due to prevailing circumstances without any explanation owed to our customers. The brand will not be held responsible for pricing policies in any way.


  9. Colors

    While we strive hard to accurately display the colors of our entire range of products, please bear in mind that outfit colors may slightly vary due to photographic lighting sources or your monitor’s display settings.


  10. Order Acceptance

    We at Hinna Mansoor value our customers and spare no effort to satisfy our clientele. However, in lieu of any circumstantial reason we reserve the right to cancel or refuse an order at any time-at our sole discretion. Any cancellations will be communicated to our valuable clients.